Complaints
If something isn't right, tell us.
We would always rather hear about a problem than not. Here is exactly how we handle complaints and how quickly you can expect to hear back.
01
Tell us
Contact us by phone on 07747 744 583 or in writing to Bambridge Electrical Ltd, Unit 21a, Easton Business Centre, Felix Road, Bristol BS5 0HE. Please include your name, the site address, the installation or service date and a short description of the problem.
02
We acknowledge it
We will acknowledge your complaint within 3 working days and let you know who is handling it.
03
We investigate
We review the job records, speak to the engineers involved and, where needed, arrange a site visit. We aim to give you a full written response within 15 working days. If the investigation takes longer, we will tell you why and give you a revised date.
04
We put it right
Where something has gone wrong we will agree the remedial work with you and complete it as quickly as we reasonably can.
05
If you are still unhappy
Ask for the matter to be escalated to a director of Bambridge Electrical Ltd. You may also refer electrical installation matters to NICEIC and refrigerant / F-Gas matters to REFCOM.
Complaints are recorded and reviewed so we can improve how we work. Nothing in this procedure affects your statutory rights.
Free survey
Too hot? Too cold?
Let's sort it.
Tell us about your property and we'll help you find the right heating and cooling solution.